Dear Customer, we are absolutely confident that you will be happy with your purchase from us because each piece is inspected by hand for quality. We understand; however, that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction in our products and services is our top priority.

Delivery is guaranteed! If your shipment is lost or seized we will reship your order at our expense.

The accepted payment methods are Western Union and Credit Card.

Your purchases will be sent directly by courier from China to your door. You will receive an email with your order confirmation number and your shipping tracking number. With this tracking number you can track the progress of your purchase.

We will only bill you once the order has been confirmed, and the package has been shipped.

• Please allow 7-10 days for delivery of your order.
• Please make sure you enter the correct shipping address and contact number.

• We are not responsible for reshipment if you provided us with an incorrect address.
• We are not responsible for any import tax charged on your package. All orders are shipped with lowest monetary value invoice to avoid custom fees.

You can track your shipments by clicking on these links below; you will be notified as to what courier service we used in your confirmation mail.

If your tracking number starts with M or V then your package has been shipped with UPS and you should track at www.ups.com

If your tracking number starts with EA then your package has been shipped by EMS. In this case you should track your package on your national postal service website. Here are some common sites below.

If for any reason, you are not content with your purchase please contact us immediately HERE.

We will then provide instruction on where to return your item(s). You must return the product(s) within ten days of receipt for exchange or refund. You must send your returned package via courier at your own expense and provide us with a tracking number in order for a refund/replacement to be issued. We do not charge a restocking fee in case of refund or replacement. Refunds are made in the same form as initial payment (ie. refunded on your credit card) and may take up to seven business days to process after we receive the tracking number for the returned goods.

The customer needs to ensure the safe delivery of the products to our warehouse so we can service them under warranty or for a refund. When sending the items back to you we will guarantee the successful receipt. We recommend that you send the packages using EMS with a tracking number.

Kindly include when you contact us the following information. This will expedite the processing of your return.

• Your full name and the date the order was placed and received
• A list of the replica product(s) to be exchanged or refunded
• The reason for the return of the products

Please be sure to keep a copy of the transaction at an easily accessible place after entering your order.

Thank you for your cooperation

Our customer support representatives will respond to any inquiry you may have  within 12 to 24 hours.

amatorystore.net Team